Return and Warranty Policy

 

General Policy Overview

At Contact Front Airsoft, we stand behind the products we sell. Please read this policy carefully. Your satisfaction is our priority, and we aim to provide clear guidelines to ensure a fair and consistent experience for all customers.

Returns and Exchanges

General Conditions

Timeframe: If you changed your mind and would like to return a product to us (product unused, unopened, still in brand new condition), you may return it within 48 hours after delivery, restocking fees up to 20%  will apply. Free shipping labels are not offered for this option.

Condition of Items: All items must be in brand-new, unused, and unmodified condition. Items showing any signs of wear, installation, or use will not be eligible for a return, exchange or refund.

Proof of Purchase: A valid, original receipt or order number is required for all returns and exchanges.

Defected Items

We accept product defect exchanges within 7 calendar days after delivery of the product, we'll provide a return shipping label for you to send your products in like-new, unopened, and/or unused condition back to us. No restocking fees.

All returns are subject to inspection by our returns department before being processed. Returns that are missing the factory packaging, not in new condition, opened, used consumables, or show signs of abuse are subject to a minimum 30% restocking fee.

Items Not Eligible for Return

Due to the nature of the products, certain items are not eligible for return. These items are sold "AS IS" and are final sale:

Opened Consumables: Paintballs, BBs, CO2 cartridges, green gas, smoke grenades, and other gas or pyrotechnic products.

Opened Electronics and Batteries: Includes batteries, chargers, MOSFET, HPA engines and all kind of circuit boards.

Custom or Modified Items: Any product that has been modified, upgraded, or altered in any way by the customer or a third party.

Installed Parts: Once a part has been installed or attempted to be installed, it is no longer returnable.

Clearance/Sale Items: Items purchased on clearance or during a sale event are final.

Mystery Boxes, boneyard item: All mystery boxes, boneyard items are final sale.

Used Items: All used or refurbished items are final sale.

 

Restocking Fees

All non-defective returns are subject to a restocking fee of up to 40% ( assessed by a manager), to cover the cost of inspection, repackaging, and handling.

The restocking fee may increase for items returned with damaged or incomplete packaging.

For orders that received free shipping, the original shipping cost will be deducted from any refund issued.

 

Return Process

Request a Return: Before sending any item back, you must contact our customer service to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may be refused and returned at your expense.

Package the Item: Securely package the item in its original, undamaged manufacturer packaging, and include all manuals, accessories, and warranty cards. Then place the item inside a separate shipping box.

Ship the Package: Clearly write the RMA number on the outside of the shipping box. You are responsible for all return shipping costs and should use a trackable and insured shipping method. We are not responsible for packages lost or damaged during return transit. We offer a discounted UPS Ground shipping label that you can use and drop off the return at your local UPS store.

Processing: Once we receive and inspect the item, we will process your refund, store credit, or exchange. Please be aware that some return items may be denied after inspection.

Refunds:

All non-cash refunds will be subject to a 3% REFUND FEE.

Refunds will be issued to the original payment method received or can be applied as store credit.

 

Product Warranty

Manufacturer's Warranty:

Most products carry a limited warranty from the original manufacturer. We may refer you directly to the manufacturer for warranty service. This allows for faster and more efficient processing of warranty claims. We are not liable for manufacturer delays or policies.

The warranty period for these products is determined by the manufacturer.

To process your exchanges or warranty repairs as quickly as possible we may assist you in communicating directly with distributors/manufacturer's warranty repair centers.

Products may require registration upon the customer receiving them. It is the customer's responsibility to register their new airsoft products with the manufacturer to receive a warranty through them.

All warranty work must be performed through the manufacturer. Please contact the manufacturer through their website or as otherwise stated on the documentation included with the product.

After [your store's return window, e.g., 14 days], any product issues are the responsibility of the manufacturer, and you should contact them directly for service.

What Voids the Warranty

This warranty does not cover damage resulting from misuse, neglect, or normal wear and tear. The following actions will immediately void your warranty:

Disassembly: Opening, modifying, or disassembling the product.

Incorrect Consumables: Using low-quality BBs, incorrect gas, or incompatible batteries.

Unauthorized Repair: Any attempted repairs or modifications by an unauthorized person or third party.

Abuse: Physical damage from accidents, drops, or improper handling.

Altered Orange Tip: For airsoft guns, the orange safety tip is a federal requirement. Any alteration or removal of the orange tip voids all warranties and violates federal law.

Garments or Tactical Gear/Apparel that is soiled or missing its original tags. Soiled garments or those with tags removed will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense.

Use of LiPO/LiFE/Li-Ion or any other high voltage/current batteries in guns not specifically advertised by the manufacturer as "LiPO, LiFE, or LiION-Ready".

Usage of low- quality and / or high-pressure Green Gas can cause extensive damage to internal components and void warranty. Use a quality brand Green Gas

Warranty Claim Process

Troubleshooting: Contact us to troubleshoot the issue. Many problems can be resolved over the phone or email.

RMA for Warranty: If troubleshooting is unsuccessful, we will issue an RMA number.

Ship the Item: Follow the shipping instructions from the Returns section. The customer is responsible for shipping costs to our facility.

Inspection and Service: Our technicians will inspect the item to confirm the defect and validate the warranty. If the claim is covered, we will repair or replace the product at our discretion. If no defect is found, or if the warranty is voided, you will be responsible for diagnostic fees and return shipping.

General Legal Notice

All purchasers must be 18 years of age or older to buy airsoft or paintball markers. It is the customer's responsibility to know and comply with all applicable federal, state, and local laws regarding the purchase, possession, and use of these products.

By purchasing from Contact Front Airsoft, you agree to all terms and conditions stated in this policy.